What the 15010 alarm means

A protective-stop input or the robot's own force monitoring stopped the robot mid-program. Distinct from a fault — this is the safety system doing its job. This is one of the most common faults in our repair logs for the ROKAE xCore (XB / CR / NB series) platform, and the first inspection typically locates the cause.

Most common causes

  • Unexpected contact with the arm
  • Protective stop input from an external device
  • Collision sensitivity too high for the process
  • Snagged tooling cables
Field note: Field experience says the first cause is the most likely — verify it before moving on to the rest.

Step-by-step field fix

  1. Clear the cause of the stop
  2. Check external protective-stop wiring if no contact occurred
  3. Verify payload and tool data
  4. Adjust sensitivity only if the process demands it
  5. Restart the program from a safe position
Safety first: For ROKAE 15010, this alarm is the safety circuit itself: jumpering a door switch or forcing a contactor removes the protection entirely - no protective action when something happens, and no defensible account of responsibility. What you can check yourself first is Clear the cause of the stop; the e-stop chain and safety circuit handling is not a DIY job.

How we diagnose safety-chain faults on site

ROKAE 15010 belongs to the safety chain & e-stop family. On ROKAE 15010 the failing stage is safety circuit plus collaborative safety functions on the ROKAE xCore controller - continuity of one series loop: e-stop buttons, door switches, light curtains, safety relays and the enabling device. We start reading ROKAE 15010 at the pendant alarm list; codes segment as 1xxxx / 5xxxx / 6xxxx.

The chain involved in ROKAE 15010 runs: e-stop / door / curtain -> safety relay (dual channel) -> controller safety input -> motor-off and brake apply.

On ROKAE 15010 (field clue usually Unexpected contact with the arm) we have one hard rule: On this family we have a hard rule: no bypassing the safety loop, no forcing contactors closed, ever. Some sites jumper the door switch to keep running - that removes the entire protection function, and when something happens there is no protective action and no defensible account of responsibility. We have seen a crush injury caused by exactly that jumper, so we would rather wait for parts than do it. If a customer has already jumpered it, we restore the circuit first and then diagnose the real fault.

Field notes on this page cover ROKAE 15010 (Protective Stop Triggered); written by the Henghuan repair team, updated 2026-10-01.

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Provide the alarm code, model and the action being performed at the alarm. Our engineers have seen ROKAE 15010 many times and judge fast; phone and video remote diagnosis are both free.

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Related Safety Chain & E-Stop alarms

15000 — Safety Stop / E-Stop Chain Open
Same family: this code belongs to the Safety chain & e-stop alarms family - the page collects all Safety chain & e-stop-family codes we have handled, with the common inspection order and spares.
Other brands: we also keep field-fix libraries for Dobot · FANUC · KUKA and more — see the complete alarm code hub.

Frequently asked questions

QWhat does the ROKAE 15010 alarm mean?

A protective-stop input or the robot's own force monitoring stopped the robot mid-program. Distinct from a fault — this is the safety system doing its job. This is one of the most common faults in our repair logs for the ROKAE xCore (XB / CR / NB series) platform, and the first inspection typically locates the cause. ROKAE 15010 sits in the safety chain & e-stop family; on our work orders the highest-frequency trigger for this code is "Unexpected contact with the arm".

QCan I clear a ROKAE 15010 alarm myself?

Whether ROKAE 15010 clears on its own depends on the outcome of "Clear the cause of the stop". Finish the flow with "Restart the program from a safe position" to confirm ROKAE 15010 - do not skip it. If that step is clean, the second most frequent cause on ROKAE 15010 is "Protective stop input from an external device". Do not chase takt through a repeating ROKAE 15010. Left alone, safety chain & e-stop faults tend to graduate from repairable to must-replace.

QA safety-chain fault like ROKAE 15010 stops the line - how fast can you be here?

The commonest causes we see on ROKAE 15010 are "Unexpected contact with the arm, Protective stop input from an external device, Collision sensitivity too high for the process", so we stock the van against those. For ROKAE 15010 specifically, we stock along the loop: safety relays, common door switches, e-stop buttons, light-curtain pairs and terminal blocks. For ROKAE 15010, a safety-chain fault stops the whole line, so we rank it top priority and pre-triage by phone: door switch, e-stop or relay. Before we roll, tell us what ROKAE 15010 shows on the pendant alarm list; codes segment as 1xxxx / 5xxxx / 6xxxx and what the machine was doing - phone or video triage is free.

This page on ROKAE 15010 was compiled from actual repair records of the Henghuan Robotics repair team. Alarm notes are our own summary for troubleshooting reference only and may vary with controller and software version — please consult ROKAE documentation or contact us if in doubt. Henghuan is an independent service provider, not affiliated with or endorsed by ROKAE.