This policy explains how Canton (GuangZhou) Henghuan Robotics Co., Ltd. collects, uses, stores and protects the personal information you provide through this website. Please read it carefully before using the relevant services on this website.
When you contact us through the “Submit Repair / Inquiry” form on this website, we collect the following information that you voluntarily provide: contact name, phone number, city, inquiry type, robot brand/model and a description of your needs. Apart from the information you actively provide, we do not actively collect any other personal information about you. This website does not use cookies for user tracking and does not embed any third-party analytics code.
The information we collect is used solely for the following purposes: (1) to contact you and respond to your repair or inquiry request; (2) to provide you with industrial robot repair, commissioning, sales and related services; (3) to fulfil legal obligations or cooperate with regulatory requirements. We will not use your personal information for any other purpose, nor will we use it to send you marketing communications unrelated to our services.
The information you submit is stored on servers located in mainland China. We adopt reasonable technical and administrative measures to protect the security of your personal information against loss, disclosure, tampering or unauthorised access. We retain your personal information only for as long as necessary to provide you with our services.
We will not sell, rent or otherwise disclose your personal information to any third party, except in the following circumstances: (1) with your explicit consent; (2) as required by laws, regulations, judicial authorities or administrative authorities; (3) where necessary to protect our legitimate rights and interests or those of the public.
In accordance with the Personal Information Protection Law of the People's Republic of China, you have the right to access, correct and delete your personal information, and to withdraw your consent. To exercise any of these rights, please contact us using the contact details published on this website, and we will respond promptly after verifying your identity.
This website and our services are intended for businesses and adult users. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. Any updated policy will be published on this page and take effect immediately. We encourage you to review it periodically.
If you have any questions about this Privacy Policy or wish to exercise your personal information rights, please contact us: Canton (GuangZhou) Henghuan Robotics Co., Ltd., Address: No. 3 Jinlong Road, Dalong Sub-district, Panyu District, Guangzhou, Guangdong, China; Tel: +86-20-39029800; Email: george@hhrobotics.cn.
